Privacy Policy

Pro Home Draws & Collections respects your privacy and is committed to protecting the personal information you provide when using our website or services.

This Privacy Policy explains the types of information we may collect, how we may use it, when it may be shared, and the choices available to you.

1. Information We May Collect

We may collect information that you voluntarily provide when you contact us, submit a website form, request information, or schedule services, including:

Name
Email address
Telephone number
Appointment or scheduling information
Service location information
Information included in messages you send to us
Information necessary to coordinate specimen collection or related services

We aim to collect only information reasonably necessary to provide or coordinate our services. The FTC similarly recommends that businesses understand what personal information they hold and keep only what they need.

2. Health and Medical Information

Depending on the service requested, Pro Home Draws & Collections may receive information relating to laboratory orders, specimen collection, testing requirements, or other health-related information.

When applicable, protected health information will be handled in accordance with applicable privacy and security requirements and any contractual obligations that apply to the service being performed.

HIPAA requirements apply when an organization qualifies as a covered entity or business associate under federal law.

3. How We Use Information

We may use information we collect to:

Respond to inquiries
Schedule and coordinate appointments
Provide requested services
Communicate appointment instructions or service information
Coordinate specimen collection and laboratory delivery
Process or confirm payments where applicable
Maintain business and service records
Improve our website and customer experience
Comply with legal, regulatory, or contractual obligations
Protect our clients, staff, business, and website from misuse or fraud

4. Information Sharing

We do not sell personal information to advertisers.

We may share information when reasonably necessary with service providers involved in providing or supporting our services, such as:

Laboratories
Healthcare providers
Scheduling providers
Payment processors
Website hosting or technology providers
Communication service providers

We may also disclose information when required by law, legal process, or regulatory requirements.

Where HIPAA applies and a third party acts as a business associate, written safeguards may be required to protect protected health information.

5. Website Forms and Communications

Information submitted through our website contact forms, email, telephone, or other communication methods may be used to respond to your request and coordinate services.

Please avoid sending unnecessary sensitive medical information through ordinary website contact forms or unencrypted email.

6. Cookies and Website Technology

Our website may use cookies or similar technologies provided by Wix or other service providers to operate the website, understand website usage, improve performance, remember preferences, and support security.

Your browser may allow you to block or delete certain cookies. Some website features may not function correctly if cookies are disabled.

7. Analytics and Third-Party Services

We may use website analytics or other technology services to understand how visitors use our website.

These providers may automatically receive certain technical information, such as:

Browser type
Device type
General location information
Pages viewed
Date and time of visits
Referring website
Internet Protocol (IP) address

Third-party providers may maintain their own privacy policies and practices.

8. Data Security

We take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, or misuse.

No website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Businesses should limit retained personal information, secure what they keep, dispose of information appropriately, and maintain incident-response procedures.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain appropriate business records, satisfy legal or regulatory obligations, resolve disputes, or enforce agreements.

10. Children's Privacy

Our website is not designed to collect personal information directly from children under 13 without involvement of a parent or legal guardian.

Federal COPPA requirements can apply when websites or online services knowingly collect personal information from children under 13.

11. Your Privacy Choices

You may contact us to request that we:

Correct inaccurate contact information
Update your information
Remove information where legally and operationally permissible
Answer questions about how your information is handled

Certain records may need to be retained because of healthcare, laboratory, regulatory, contractual, tax, or other legal requirements.

12. Florida Privacy Rights

Florida has enacted consumer privacy requirements that apply to certain businesses and circumstances. Applicability depends on factors including the type and scale of data processing performed by the business.

Where an applicable privacy law gives you additional rights, Pro Home Draws & Collections will handle qualifying requests in accordance with that law.

13. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites operated by third parties. You should review their privacy policies before submitting information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal obligations, or privacy practices.

The latest version will be posted on this page with an updated revision date.

15. Contact Us

Questions about this Privacy Policy may be directed to:

Pro Home Draws & Collections
Email: Prohomedrawsandcollections@gmail.com
Phone: 407-900-7396